Consumer complaint on produkt - Warranty
Products you buy from us should be complete and error-free at delivery. However, it happens sometimes that something is wrong and expectations are not met. In order to register a consumer complaint on a product, the error must have existed when you received the item.
In the case of an approved complaint, your product will be repaired in the first place, in the second place we will replace it with the same or equivalent and in the third place we will refund you for the product.
If you have already paid for you product, and even used it on several occasions and breaks, the process is the same.
Registering a consumer complaint - Step by step
In order to register a complaint of a product with us, you must have a proof of purchase, such as an order number or receipt (check your email - order confirmation). In other words, you must be able to prove that you bought the product from backpackinglight.se / backpackinglight.dk
Send an email to warranty (at) backpackinglight.se where you write with:
- Your order number
- A description of what is wrong and why it should be advertised
- An image or video of the damage
- Your contact information: Name, telephone number and email address
Once we receive your email, you will get a confirmation that we have received and your complaint has begun. We strive to help you as soon as possible, but some cases take longer than other. The processing time is currently a maximum of 14 working days. We will return with information on how to proceed to send the item to us.
Big Agnes: service@bigagnes.com
Tarptent: info@tarptent.com
Liteway Equipment: mail@liteway.equipment
Cumulus: http://sleepingbags-cumulus.eu/uk/menu-dolne---uk/warranty
Hyperlite mountain gear:https://www.hyperlitemountaingear.com/pages/warranty
Hilleberg:https://hilleberg.com/eng/contact-support/warranty-repairs/
Sierra Designs:https://sierradesigns.com/warranty-info/
ULA Equipment:https://www.ula-equipment.com/services-policies/warranty/
How do I do with my invoice?
Since we are primarily repairing the product and, in the second place, replacing it with an equal one, we would suggest for you to pay the invoice inorder to avoid the invoice being due during the processing time. Late fees are never fun.
You can choose from three options:
- Pay the entire invoice including the item you have chosen to advertise
- Log in to My pages at www.svea.com and postpone the invoice's due date
- Call Sveas national office and ask them to postpone the invoice's due date